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We accept order cancellations before the product is shipped or produced. If your order is cancelled, you will receive a full refund. We cannot cancel the order if the product has already been shipped.
Returns (if applicable)
We accept product returns. Products with quality issues can be returned within 14 days.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging. In order to complete your return, we require a receipt or proof of purchase.
Refund (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or denial of your refund. If you're approved, your refund will be processed and points will be automatically credited to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially posted. Next contact your bank. There is usually some processing time before a refund is issued. If you've done all of this and still haven't received your refund, please contact us at support@retailgoodss.com
Please contact our customer service: support@retailgoodss.com for a return address.
Customers only need to pay shipping costs once (including returns) at most; consumers do not need to restock items when returning items.
Please contact our customer service at support@retailgoodss.com to obtain a return address.
Return Instructions
1. Return address: 385 Exeter RoadHampton New Hampshire 03842 United States
2.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
3.📌Return label and instructions
- Consumers need to print the return label themselves
- Return label without designated courier company